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Collocation America "The Connection Network"

Secure Hosting Solution

CLLA offers clients in the United States and around the World a secure hosting solution.

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Service Legal Agreement

SLA Description
Colocation America recognizes that network availability is critical to Server Collocation customers. Colocation America backs its commitment and focus on operational excellence and reliability by providing a network uptime guarantee of 99.9% for Server Collocation customers. The network is comprised of the Local Area Network (LAN) in the data center and the Colocation America backbone.

Credits
If in any given calendar month, inaccessibility to your server for more than 130 minutes is caused solely by either the Colocation America data center LAN or the Colocation America backbone network then Colocation America will credit your account 25% of that month's committed rate bandwidth fee.

Exclusions
This guarantee excludes (a) scheduled maintenance windows, (b) planned service outages, including emergency maintenance (c) local loop faults, and (d) customer-enabled faults.

Colocation America Dedicated Server
Colocation America recognizes that the best out sourced hosting providers are committed to keeping server response times low and reliability high.

SLA Description: Basic
Colocation America recognizes that network availability is critical to Colocation America Dedicated Server customers. Colocation America backs its commitment and focus on operational excellence and reliability by providing a network uptime guarantee of 99.99% for Colocation America customers. The network is comprised of the Local Area Network (LAN) in the data center and the Colocation America backbone.

Enhanced SLA Agreement: Mirrored Server Disk Drives
Colocation America recognizes that server availability is critical to users. Servers configured with mirrored hard disk drives receive an enhanced SLA of 99.9% on Colocation America Dedicated Server Hardware in addition to the network uptime guarantee.

Credits for Enhanced SLA Agreement: Mirrored Server Disk Drives
If in any calendar month, your Colocation America Dedicated Server hardware is down for more than 130 minutes, Colocation America will credit you 25% of that month's committed rate bandwidth fee plus that month's Colocation America Dedicated Server hardware fee.

Enhanced SLA Agreement: Load Balanced or Clustered Servers
Colocation America Dedicated Server customers receive stronger SLAs if they subscribe to Colocation America Load Balancing services or Clustered servers.

Colocation America Dedicated Server customers subscribing to Load Balancing or Clustering receive a 99.97% Web site, FTP site or clustered server availability guarantee, instead of the standard 99.9% server availability SLA. The enhanced load balancing / clustering SLA is not, however, guaranteeing that any one server will be available 99.97% of the time, but rather the Web, FTP site or one of the clustered servers could be accessed.

Faults with web site design, including single points of failure in the server configuration hosted by Colocation America on the behalf of the customer, or content replication will not be the responsibility of Colocation America and will not be covered by the SLA. All servers must be configured with mirrored hard disk drives to qualify for the enhanced SLA.

Credits for Enhanced SLA Agreement: Load Balanced or Clustered Servers
If in any calendar month, your Web or FTP site covered by the Enhanced SLA Agreement is down for more than 13 minutes, Colocation America will credit you 25% of that month's committed rate bandwidth fee plus that month's Colocation America Dedicated Server hardware fee.


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